Constellation apologises for flight delay
CONSTELLATION Tours has written Minister of Tourism, Industry and Commerce Mr. Maniram Prashad apologising for their flight delay of the Primaris Airlines Flight from Georgetown to New York on Wednesday, October 17, 2007, which brought inconvience to passengers.
A press release from the Ministry of Tourism stated that the Managing Director Mr. Mujhtabah Mohammed said the problem begun with Sunday’s JFK flight and passengers were relocated on that day to a North American Flight that operated around the same times so the passengers were not affected.
He further explained that a problem which was no way connected to what occurred on Sunday developed on Wednesday when passengers had already boarded the aircraft. As a result the flight was rescheduled for Thursday, October 18 at 10:00 h.
The release stated that Mohammed said there was no excuse he can proffer for the failure to properly service passengers who were already at the Cheddi Jagan International Airport when the decision was made to reschedule the flight.
Mohammed said the situation was relatively simple that only required the company’s presence and provision of normal disruption amenities to passenger and that there was an aberration for which the airline accepts full responsibility.
According to the release the Managing Director promised to compensate all their passengers who would have been inconvenienced during August when there were many disruptions in the service. The passengers will be contacted this week to give a verbal apology.
In addition each passenger would be afforded a free roundtrip ticket between any city pair served by Primaris flights. Additionally special arrangements are being put in place to ensure personalized and priority handling for each such passenger.
Prashad met with representatives of Constellation Tours several times over the past few months to discuss their delivery of service. At the meetings the representatives of Constellation Tours promised to improve the area of customer care.
The minister had indicated to the representatives that one area of their operations which needs improving is public relations since passengers are often left without information on what is taking place.
2 Comments so far ...
I guess Travel Span will be next to apologise, after its flight 050 was supposed to leave last night Dec 6th at 11pm, and did not leave JFK after 2am, then an unscheduled stop delayed it another 3 hours in POS, it’s interesting that they called passengers asking them to checkin earlier since the flight was going to leave 2 hours early, I think their reps got the message mixed up. Imagine what will happen as it gets closer to the holidays!
Comment on December 7, 2007 04:49 pmApparently this seems to be a common problem with airline service to Guyana. Just this morning I had the same experience with TravelSpan wherein my flight was cancelled and no information was provided to the passengers neither at the airport, on the teleprompter for flight information, on TravelSpan’s phone system, by e-mail, or on TravelSpan’s website. Then TravelSpan claims that they had a flight set to fly out at 9:00 am aboard another airline to accomodate the inconvenience passengers. Well I spent three hours at the airport hoping to speak to a TravelSpan representative appearing for an upcoming flight. No one ever appeared for an upcoming flight though one was displayed on the teleprompter.
As a first time potential visitor to Guyana I came to learn that cancellations are a regular thing for these two airlines, Constellation and TravelSpan,. They believe it is okay and that working people who must schedule their vacation have the luxury and lack of obligations to just hang around an airport until they feel like delivering the service we have paid for.
TravelSpan has a manager by the name of Russell who is very nasty to customers and the travel agents. He offers no assistance in alleviating a problem. I would avoid this group. Better to book on Caribbean Airlines or North American Airlines.
The shame is that there are such limited charges to Guyana and no reprimand is delivered to these airlines that discourage tourism and repatriation to the country. It became plain that Guyana’s people limit their travels back to Guyana to one of compulsion. That is a definite shot to the countries economy.
Comment on December 8, 2007 11:06 pm